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AI operations for service businesses

You can't watch the business from a ladder.

DIDM puts your texts and email in one inbox, flags who's waiting and which deals stalled, and drafts replies you approve and send. Our team runs your Google Ads.

Free Market Scan — what do you do?

or pick your trade above
Today · what needs you
Example
didm · today
example data
Ask DIDM

Ask DIDM drafted a reply — copy and send.

Written from the customer's history in your inbox

Today

3 deals haven't moved in 14 days.

Two are waiting on a signed estimate

Today

2 customers are waiting on a reply.

Oldest texted at 7:40 pm · no reply yet

Illustrative · live features, example data

See it run

Thirty-six seconds inside the app.

What needs you this morning: who is waiting, which deals went quiet, how the week is going.

Example data · an invented business · recorded in the real app

Sound familiar?

A customer calls at 7:40 p.m. Nobody calls back. By morning they've booked someone else.

The ad bill went up again, and you still can't say which ad booked a job.

Monday starts with copying leads from three apps into a spreadsheet.

A competitor with fewer reviews keeps showing up above you.

You don't have a lead problem. You have a follow-through problem.

Preview · in development. Missed calls, voicemail and drafted follow-ups are not in DIDM yet.

See it

The morning this replaces.

Every text and email lands in one inbox, with the customer's whole history beside it.

The DIDM inbox showing a customer's text thread next to the list of open conversations
Example data — an invented business.
The problem

Twelve apps, one owner, no time.

What it looks like

Leads in five inboxes. Reports nobody reads.

Calls, forms, texts and ad accounts that never talk to each other.

What it feels like

Everything runs through you.

Every answer lives in your head or your phone, so nothing moves while you're on a job.

What it should be

One place that tells you what needs you today.

Texts and email in one inbox, a daily list of who's waiting, and drafts you approve.

How it works

One inbox. A list of what needs you. You approve.

didm · connectIllustrative
Texts (SMS)Connected ✓
EmailConnected ✓
Contacts importConnected ✓
Google Ads (read-only)Connected ✓
Follow the money

Find out which dollars actually booked jobs.

Every platform says it drove the lead. We count the booked jobs.

1
Ad spend
$1,200

One month on Google Ads

2
Leads
34

Calls and forms, each traced to its ad

3
Booked
11

Appointments your team confirmed

4
Revenue
$46,800

Jobs that closed — the number that matters

Illustrative example of the monthly report our team makes for managed clients. In-app cost per booked job is in development.

What we build

Everything behind the scenes, built and run for you.

AI operations

In development: agents that check your ads, leads, reviews and competitors on their own. Today our team checks your Google Ads for you.

A command center

In development: one screen for calls, jobs, spend and reviews, built around the questions you ask every week.

Your own database

Our team sets up a data warehouse you own for leads, calls and jobs, instead of scattering them across vendors.

Tracking that survives cookie blocking

Our team sets up server-side tracking that catches calls and forms browser blockers drop, so the numbers match the jobs you booked.

Custom tools and integrations

We turn the spreadsheet you dread into a button, and get your tools talking to each other.

Forecasts

In development: predictions of your busy and slow weeks from your own history, the weather and search demand.

It compounds: every week more of your records and history live in one place.

See the platform →
See the app →
It compounds

Your history, in one place.

Your history in one placeDay oneMonth sixTime with DIDM
  • Every text and email with each customer
  • Every deal, and the stage it's in
  • Notes, and who owns each lead
  • Which deals stall, and for how long
  • Your Google Ads history, read-only

A new tool starts from zero every time. DIDM keeps your records, conversations and deal history in one place, so each month there is more to work from. Features that learn from that history are in development.

Your records stay yours.

In development

The agent team we're building.

Ads Agent

AdFleet
In development

In development: checks on your ad accounts — spend, search terms and conversion tracking. Google Ads is the first one being built.

preview · in development

“3 search terms spent $412 and brought in nothing”

Reviews & Local Agent

Local & SEO
In development

In development: review alerts, local rankings and Google Business Profile.

preview · in development

“New 1-star review — reply drafted”

Market Radar

Market Intelligence
In development

In development: competitors, permits, weather and demand by ZIP code, in the app.

preview · in development

“A competitor opened 4 miles away”

Ops Agent

BizOps
In development

In development: lead follow-ups, reminders, scheduling and a Monday brief.

preview · in development

“6 leads have waited more than 24 hours”

Data Agent

Data & ML
In development

In development: dashboards, forecasts and flags on anything that looks off.

preview · in development

“Next month's demand looks 18% lower than last year”

Weekly Brief

Included in suites
In development

In development: pulls the week together and routes your questions to the right agent.

preview · in development

“Your 3 priorities this week”

2 customers are waiting on a reply.3 deals haven't moved in 14 days.Ask DIDM drafted a reply — copy and send.Move this deal to Estimate sent?New text from a customer, assigned to you.

Illustrative · what the app flags today, with example data

Why not just…

You've probably tried one of these.

Hire an agency?

Good for

Setting up campaigns.

Where it breaks

They check a few times a month and send a report, often on a long contract.

With DIDM

DIDM is month-to-month: a specialist runs your ads, and the app shows who's waiting on you.

Use ChatGPT?

Good for

Drafting an email.

Where it breaks

It can't see your ad account, your calls or your jobs. It only knows what you paste in.

With DIDM

Ask DIDM reads your real inbox, contacts, deals and Google Ads, so you don't paste anything in.

Buy more software?

Good for

One job, done well.

Where it breaks

Another login and another dashboard nobody opens.

With DIDM

DIDM puts texts, email and deals in one place, and Today lists what needs you.

Hire an office manager?

Good for

Answering the phone.

Where it breaks

One person can't watch ads, reviews, leads and competitors every day.

With DIDM

Your office manager gets a short to-do list instead of a data job.

After setup

We build it, run it and keep it working.

An office after hours with a laptop dashboard still on
D
01 · Design

We map your leads, hours and the decisions that repeat.

I
02 · Implement

We connect your texts, email and Google Ads (read-only) and set up tracking.

D
03 · Deploy

You work from one inbox and a daily list. Every change is recorded. Phone alerts are in development.

M
04 · Maintain

Google changes and tools break. We keep it working.

  • Month-to-month. No retainer.
  • You approve every change to your spend.
  • A specialist is behind your account.
90 days agotoday

Illustrative. What maintenance looks like when someone owns it.

Industries

Built for businesses that live on the phone.

Each industry gets its own playbooks, seasons and numbers.

Pricing

Less than one missed job a month.

The app from $149 a month, or our team running your Google Ads with you from $1,500. Month-to-month, with a usage cap you set.

Starter

$149/mo

The app on its own, for owners who run their own sales.

See what's included→

Pro

$499/mo

Starter, set up for you, with working calls until your team uses it daily.

See what's included→

Managed

RECOMMENDED
from $1,500/mo

Pro, plus our team running your Google Ads and the tracking behind it.

See what's included→

Complete

from $3,000/mo

Managed across two ad accounts, for multi-service or multi-location businesses.

See what's included→

Need something built for how you run? Custom builds are quoted per project. See pricing →

Who's behind DIDM

People you can call, behind every account.

30+ years combined in marketing, analytics and web for local businesses.

Former Google engineer

Product, AI systems and data

Sky Romero

Operations, Google Ads and growth

Jonas McCullar

Sales and client success

Questions

The things owners ask first.

>No. Our team makes ad changes on managed accounts, and in the app the assistant only proposes changes — you approve, reject or undo each one. Agents that act within limits you set are in development.

Aerial view of a neighborhood at dusk
Free Market Scan

See who you're really up against — free.

A one-page report on competitors, reviews and local search. No card.

Free Market Scan
Step 1 of 3
ServiceAreaSend

What kind of work do you do?

Your service
0%
Your scan

Fills in as you answer.

Service—

Area—

What we’ll check

  • Your nearest competitors
  • Who's gaining reviews fastest
  • Where you show up in local search

One page. Made by a person. No card, no sales call.